Kipsu’s genesis traces back to 2010 when Chris Smith, Geoff Dutton, Doug Ramler, and Joseph Rueter first contemplated whether messy bathrooms could be more easily managed with a simple text message. Digital messaging for service was born.
Working with an elite group of service leaders, Kipsu has since developed an extensive digital solution to facilitate omni-channel guest engagement throughout the customer journey and across all aspects of the service spectrum. Kipsu serves leaders in the hospitality, facilities management, healthcare, shopping, and transit segments and pioneered what has become a standalone category in the software industry—Real Time Engagement or "RTE."
Each of Kipsu's customer partners benefits from a unique business relationship, founded on a dedication to their success. Kipsu's unique approach is to work more closely with a limited number of customers as a long-term trusted business partner to help them integrate RTE into every aspect of their service delivery model.
Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships, and ultimately making every step of the customer journey a "perfect 10."