Apple
Business Chat

Personalized Connections with Customers

With 50,000 users sending and receiving nearly 100 million messages, Kipsu leads the industry in Real-Time Engagement, living out our mission to build deeper, more personalized relationships. Kipsu works with industry leaders in high-touch service in hospitality, higher education, shopping, facilities management, and other service-enabled markets.

The Newest Channel To Meet Guests Where They Are (And Where You Are)

Leverage Business Chat Beta powered by an industry leader in digital messaging for service—Kipsu—to connect with your customers on Apple iPhones and iPads through a new, richer digital messaging experience. Kipsu allows your customers to bypass national or global call centers and instead ask questions and make requests directly to the team in the field at individual locations or branches.

Kipsu's solution is currently available in over 30 countries, enabling global deployment across international portfolios. Kipsu provides customer engagement at scale through its enterprise-ready platform equipped with rich APIs, customization options, and multi-level integration.

Flexible Deployment Model Spanning Mobile and Desktop

Kipsu provides an intuitive and comprehensive smart inbox that is available via mobile or desktop, allowing front-line teams to address messages, label conversations, and route requests to other departments and teams. With features designed to provide high-touch service as efficiently as possible, even the busiest teams can tackle incoming messages in a timely manner.

Capture Customer Insights Like Never Before

Kipsu's robust reporting and analytics provides customer insight to individual teams, regional administration, and corporate offices. Unearth insights from preferences, conversation topics, and in-the-moment feedback provided directly from customers.