Get to know one of the founding fathers of Kipsu’s Customer Partnership Team: Matthew Timmons.
Hospitality Highlight: DoubleTree Boston Cambridge
This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests. The DoubleTree Boston Cambridge is an all-suites hotel in the heart of “The City of Higher Learning.” Nestled on the banks of the Charles River, the DoubleTree Suites by Hilton Boston Cambridge stands as a 308-room home-away-from-home, just minutes away from Harvard …
Merry Christmas and Happy Hospitalidays!
Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.
Grinnell Thanksgiving Traditions
The Hotel Grinnell, with its old school roots and modern flair, is home-away-from-home for hundreds of students who can’t make it home for the holidays.
A Deep Dive into the Paranormal Tourism Industry
With spooky season approaching, we decided to take a deep dive into the fast-growing Paranormal Tourism industry.
Rapid Service at the Cambria Hotel & Suites Rapid City
Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.
Super Bowl Host Highlight
Two of Kipsu’s customer partners, the Hilton Garden Inn Atlanta Downtown and the Hilton Minneapolis, played a role in hosting the previous two Super Bowls.
Elevating the Business Travel Experience
Explore ways to meet and exceed the high expectations of modern business travelers.
Today’s global business travel sector is flying high, projected to be a $1.6 trillion industry by 2020.
Courtyard High Point Hospitality Highlight
Located in the “Home Furnishings Capital of the World,” the Courtyard High Point became one of Kipsu’s most active users within their first month.
Baymont Mt. Pleasant Hospitality Highlight
By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.
