While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.
The Secret Behind Online Review Sites: How TripAdvisor Works
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
Four Ways Digital Messaging Enhances Your Job
Many of the most successful technologies in the service space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide. Take a look at how digital messaging can fall into this space between traditional, human-centered service and forward-thinking, innovative technology.
Fake Online Reviews:
Are they Real?
…And what can you do about them? It’s happened to every hotel team since the moment reviews gained a presence online: a seething guest throws up a 1-star review and rants about a terrible experience they had onsite. He highlights every moment from check-in to check-out that wasn’t up to par, exposing flaws in his room, revealing in-room dining disasters, …
How the Hospitality Industry is “woke” to what Millennials are Looking for in a Hotel
It is no secret that modern-day travelers are becoming increasingly more savvy when it comes to finding a truly “local” experience. Not only do they want food, drinks, social spaces, and excursions to be local, but they want their hotels to be local as well.
“Instagram Worthy” Hotels: The Importance of Social Media Within the Hospitality Industry
The hospitality industry, specifically luxury and boutique hotels, is one of the industries that is gaining momentum in utilizing social media and influencers. Why? Potential guests are more likely to book a reservation after scrolling through a hotel’s beautiful social media feed.
“Local-Minded”: The Rise of Soft Brands in the Hospitality Industry
It is no secret that modern-day travelers are becoming increasingly more savvy when it comes to finding a truly “local” experience. Not only do they want food, drinks, social spaces, and excursions to be local, but they want their hotels to be local as well.
New Case Study: Kipsu + Extended Stay Hotels
The extended stay space is one of the fastest growing hotel segments in the hospitality industry, while also being one of the closest competitors to long-term stay alternatives like Airbnb. With this in mind, it is more crucial than ever for these hotels to keep guests satisfied with a consistent experience and superior customer service.
Kipsu Hosting Panel at Twin Cities Startup Week to Showcase Customer Success
With the 5th Annual Twin Cities Startup Week rapidly approaching, Kipsu wanted to spotlight one of its core values “Think Customer First.” More importantly, Kipsu wanted to show off some of its amazing customer partners.
The Cat’s Out of the Bag and Into the Lobby: The Growing Pet-Friendly Hotel Trend
Leaving fur babies behind while the rest of the family goes on vacation? Most pet parents say, “you’re barking mad!” and hotels are listening.
