Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.
Here at Kipsu, we have the great pleasure to work with stellar hospitality professionals each and every day! We love having the opportunity to get to know some of them personally to see what motivates them to be their best and how they empower their team to meet the high expectations the hospitality world holds.
The Hilton Sydney is a prime destination for business and leisure travelers from all over the world. The property is situated in the central business district—the heart of the vibrant city of Sydney—located just walking distance to some of the most famous attractions of the city, such as the Sydney Bridge, Darling Harbour, and the Sydney Opera House.
We are very proud of our Minneapolis-roots here at Kipsu and want to share all the experiences this city has to offer so you can make the most of your trip to town for HITEC. Since there is no shortage of fun things to do around the Twin Cities (especially in June when we FINALLY soak up the sun), we compiled a list of our top picks—KipsPicks, if you will.
The “Bold North” boasts a truly amazing number of world-class restaurants across all different types of cuisines. We have quite a few foodies here at Kipsu, and we wanted to share our favorite spots around the city to help you make the most out of your trip to Minneapolis for HITEC.
Kipsu wants to make sure you are well-caffeinated and ready to seize the HITEC-filled day, so, we compiled a list of our favorite spots for a quality cup of joe near downtown Minneapolis. But, we couldn’t stop at just coffee, so, keep reading to see our top picks for where to grab a drink or devour a yummy dessert (or both!) after a busy day at HITEC.
Kipsu recently launched a case study highlighting our international presence, specifically in the European market.
Where some hotels would see this as a risky move, the Hotel Grinnell saw a pragmatic truth: no one uses room telephones anymore. They embraced the opportunity to modernize the way they connect with guests and started seeking out an alternative avenue.
Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.
While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.