The extended stay space is one of the fastest growing hotel segments in the hospitality industry, while also being one of the closest competitors to long-term stay alternatives like Airbnb. With this in mind, it is more crucial than ever for these hotels to keep guests satisfied with a consistent experience and superior customer service.
Read about how the Sofitel London St. James uses technology combined with a dynamite location to provide a fantastic guest experience in the heart of the city.
Negative customer experiences will happen from time to time and it becomes all too easy for our front-line team members to sit back and think “This is not my fault”. But how do we encourage team-level responsibility and a solution-focused mindset?
With the 5th Annual Twin Cities Startup Week rapidly approaching, Kipsu wanted to spotlight one of its core values “Think Customer First.” More importantly, Kipsu wanted to show off some of its amazing customer partners.
This award-winning property and its Front Desk Supervisor, Justin Della-Moretta, stands among the top 5% of all Comfort Inn Properties, passing some credit for that accolade onto Kipsu and the relationships they’ve built through digital communication.
Leaving fur babies behind while the rest of the family goes on vacation? Most pet parents say, “you’re barking mad!” and hotels are listening.
Kipsu hit a major milestone last week after partnering with hotels in all 50 states. This feat was a culmination of lots of hard work over the seven years since Kipsu’s founding. Since 2015, Kipsu has tripled its number of partners year-over-year and has expanded its presence to over 23 countries.
Hospitality is one of the industries answering the call to decrease their environmental footprint and support Green Initiatives. See how hotels around the globe are making guest service just a little greener.
The Crystal Cove Beach Resort located in Tofino, British Columbia is a collection of 34 modern log cabins, private RV sites, and trendy “Glamping” units. The resort boasts some of the most spectacular views of the Pacific Ocean and almost every unit on the property is only a few yards from the shoreline.
Kipsu recently announced it’s integration with Apple’s Business Chat Beta, which connects users directly with businesses through Apple’s Messages app. This integration makes it easier for users to discover and communicate with businesses via Apple solutions like Apple Maps, Safari, and Spotlight search, and allows the customer to bypass national or global call centers and instead, ask questions or make requests directly with the ground-level team at individual locations.