Below you'll find a list of all posts that have been categorized as “Hospitality”
Located a quick walk to Edinburgh’s city centre and a central train station, the Edinburgh Grosvenor attracts a large array of guests. Its 185 rooms are always filled with a mix of business and leisure travelers taking advantage of the beautiful wedding venue, variety of conference rooms, delicious restaurant serving authentic Scottish cuisine, and its convenient location. As Kipsu becomes …
Just how do you go about responding to the reviews that are difficult to swallow? Take a look at the following hotels that are shining examples of responding to negative reviews with grace and decorum.
In case of emergencies, people who are able to hear tend to be able to rely on audible alarms to alert their attention. The deaf community, however, relies on visual alarms such as bright, blinking LED lights during emergencies.
We’ve all encountered either first or second-hand the stress of a wedding. From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do. So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than …
By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.
The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents …
As a Hilton property, the Houston Southwest always seeks to “Make it Right” with their guests. Saud and his team know that “Make it Right” means something different for every guest. Sometimes, it means texting well-wishes to guests in town to care for family and friends at the regional healthcare centers in the area. Other times, it means delivering Valentine’s …
Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites! Take a look: …But on the plus side, they offer great guest service – everything from answering questions to making dinner reservations to bringing housekeeping items (foam pillows!) …
Lead by their Director of Rooms, Shane Sarlo, the Sanctuary’s team focuses on building lasting relationship with guests that keep them coming back time and time again. “We take pride in our ability to anticipate guest needs and personalize every interaction to them specifically,” says Shane.
Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites!
