Kipsu recently launched a case study highlighting our international presence, specifically in the European market.
Preventing Negative Reviews With Digital Messaging
While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.
Fake Online Reviews:
Are they Real?
…And what can you do about them? It’s happened to every hotel team since the moment reviews gained a presence online: a seething guest throws up a 1-star review and rants about a terrible experience they had onsite. He highlights every moment from check-in to check-out that wasn’t up to par, exposing flaws in his room, revealing in-room dining disasters, …
Leveraging Kipsu in Unexpected Situations
The Microtel Inn & Suites Shelbyville is a topnotch, select-service hotel located in the middle of Tennessee. The staff has truly embraced the power of text messaging and is taking their excellent service to the next level.