Tucked away in the stunning landscape of Camelback Mountain in Arizona, the Sanctuary Camelback Mountain Resort and Spa offers a luxurious oasis to the most discerning travelers. With 53 sprawling acres of breathtaking panoramic views, this resort offers an unmatched dining experience with an award-winning chef, an expansive collection of rejuvenating spa treatments, and a collection of rooms that seamlessly blends contemporary design with at-home comfort. But behind all that splendor is the true gem of the Sanctuary Camelback: the service.
Lead by their Director of Rooms, Shane Sarlo, the Sanctuary’s team focuses on building lasting relationship with guests that keep them coming back time and time again. “We take pride in our ability to anticipate guest needs and personalize every interaction to them specifically,” says Shane. “We are able to to pamper our guests by getting them what they need, before they even know they need it.” As a part of this dedication to world-class guest care, the Sanctuary has introduced Kipsu as a new way to get to know and serve their guests.
“Kipsu has helped build so many successful guest-staff relationships”
He comments that Kipsu allows guests to text and message the staff from anywhere on the expansive property and gives the staff a chance to fill requests, address concerns, and help make a guest’s stay “effortless” before they even reach their room. Moreover, the resort’s staff uses Kipsu to look back at previous guest questions or concerns and pull up information from past stays to leverage toward their goal to anticipate future needs.
The Sanctuary's Unique Approach to Messaging
How Their Team and Staff Memebers Jumped Right In
Within a few weeks of starting with Kipsu, texting became and indispensible tool to Sanctuary staff members and the team rose to be the #1 most active property in the Kipsu partner community.
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