In the News: Successful Meetings

Quotes are taken from a recent article by Successful Meetings. View the original article here.

Kipsu is utilized for meetings and events and hotels and conference centers around the globe. Take a look what one of our partners, Hilton Québec, had to say:

“We first started using KIPSU at the front desk. Seeing how beneficial it was for our guests and daily operations, we decided to use it for meeting planners,” Girard continues. “Last November, we granted all of our banquet and events staff with a KIPSU access and started using it. When a meeting planner arrives onsite, we meet with them and instantly send them a text invitation through KIPSU on their cellphone. From then on, they are in constant communication with the entire team. It reassures our guests to know that there will always be someone to answer their every need at any moment during the event.”

“The key idea here is that this tool is simple, easy to use, and very efficient,” Girard concludes. “At the Hilton Québec, our goal is to simplify a planner’s job. They can even text us before going to bed to empty out their minds and have a good night’s sleep.”

“In the meeting business, a lot of changes can occur at the very last minute. Planners have to be able to rely on the team at the property to ensure the events success. Therefore, they need to be able to communicate easily with the hotel at any time,” says Hilton Québec’s director of catering and events, Isabelle Girard. “At the Hilton Québec, we recently have integrated a communication platform called KIPSU to communicate with guests and meeting planners. It is an instant messaging service that allows you to be in constant communication with the hotel staff and to respond to any requests almost instantly. Our staff has to respond in less than five minutes to every text, at any time of day or night.”