Hotels can now sync the two technologies to improve guest engagement and hotel operations.
Minneapolis, MN (June 10, 2021) - There is no longer front-of-house and back-of-house- just one team working in harmony!
Kipsu and Quore have joined up to integrate Kipsu’s world-class guest messaging with Quore’s best-in-class maintenance ticketing system to ensure your team operates as efficiently as possible. As you and your team continue to staff-up post-covid and face a summer of skyrocketing occupancy, eliminating extra steps in the process will keep your team operations flowing smoothly.
By connecting the data of these two essential systems, hotel teams will be able to submit requests and communicate the status to guests- all within the Kipsu dashboard. Kipsu’s integration with Quore will create a new option on guest conversation windows for team members to create tickets around guest requests or concerns, track the progress of those tickets, and update the guest as needed without switching between programs.
As Kisha Montgomery, the General Manager of the Holiday Inn Charleston Historic District, puts it:
“Communication will make or break your team, and we live by that. This integration has provided us a platform where we can easily click a button to communicate a guest’s needs with a different department. I love that it allows us to see when a task is in progress and completed so that we can effectively communicate updates to our guests while also holding departments accountable for these requests.”
All it takes to activate the integration between Kipsu and Quore is an active subscription to both services and a quick conversation with Kipsu’s customer success team. Reach out today to learn more!
Kipsu is the industry leader in Real-Time Engagement, “RTE,” connecting leading service brands with their customers through texting and digital messaging. Kipsu currently partners with more than 2,700 customers, facilitating tens of millions of digital messaging engagements per year through SMS, Live Web Chat, social messengers and in-app messaging. Kipsu currently operates in over 45 countries across the services sector, including hospitality, shopping, higher education, living environments and healthcare.
Quore is an award-winning, cloud-based hotel operations solution, supporting hotels of any size to be more efficient and improve guest experiences. Founded in 2012, Quore manages all aspects of the guest experience, including preventative maintenance, guest requests & complaints, work orders, and housekeeping. More than 4,300 hotels in the U.S. use Quore, including hotels from the industry's largest brands, like IHG, Marriott, Hilton, and Choice. The Tennessee-based company is privately owned and was named one of America's Best Startup Employers 2020 by Forbes.