“The customer is always right.”
Anyone who has worked in the service industry has heard this phrase from a manager after a “challenging” customer experience. The goal is to make the customer happy and satisfied, regardless of who is at fault. Service industry professionals know all too well that delivering top notch customer service is not always an easy feat, but it also can be the difference between success and failure.
There are few industries that rely more heavily on customer satisfaction than hospitality, which is a major component of why Kipsu, the leader in digital and text messaging for customer-focused businesses, became such a key player within it. Creating another channel of communication between staff and guests helps drive connection and ensure that each guest feels well taken care of throughout their stay.
"Think Customer First"
A large part of Kipsu’s growth to date has been delivering exceptional customer service to its customers in the hospitality industry. With the 5th Annual Twin Cities Startup Week rapidly approaching, Kipsu wanted to spotlight one of its core values “Think Customer First.” More importantly, Kipsu wanted to show off some of its amazing customer partners.
While most panels showcase founders, successful entrepreneurs, and technology leaders talking about their businesses and products, Kipsu decided to take an alternative approach; feature their actual customers on a panel. “This is totally unique to Startup Week. Each year, we are excited to have top leaders in their field share what they know best, what they’re up to, and what they’ve learned.” said the TC Startup Week Co-Founder, Nels Pederson. “This is just an extremely intriguing twist on that concept.”
Learning from the Pros
Who better to talk about customer service than those fighting relentlessly on the front line for great customer feedback in an industry where the loftiest of expectations thrive? The panel will include managers and directors from several well-renowned hotels around the Twin Cities like the Hilton Minneapolis and Kimpton Grand Hotel Minneapolis. The panel will also feature the Senior Manager of Digital Media from Kipsu’s very first customer, Mall of America. We will discuss their overall philosophy on customer service, how they delight guests in a fast-paced world, and how Kipsu has learned and adopted concepts from these customer satisfaction gurus. They will further explore how every company, specifically startups in the SaaS arena, can apply the same ideas and practices of serving others to be successful.
The Kipsu event, aptly titled “Serving the Service Industry: How Kipsu Learns Customer Success from the Pros,” will be on Tuesday, October 9th from 1:30pm - 2:30pm at the WeWork Capella tower at 225 South 6th Street in downtown Minneapolis. A ticket and registration is required for the event.
Kipsu, the pioneer in the category of Real-Time Engagement, enables service leaders around the globe to connect with consumers and guests in-the-moment through digital messaging channels like SMS texting, in-app solutions, and more. Kipsu has over 50,000 users and has processed nearly 100 million messages. Kipsu currently operates in over 30 countries at more than 1,600 locations in markets such as hospitality, retail, higher education, transit, facilities management, and more. For more information, please visit Kipsu's website.
About Twin Cities Startup
The Twins Cities Startup Week, which is celebrating its 5 year anniversary this year, is the 2nd largest gathering of its kind in the United States. It entices more than 12,000 people to the Twin Cities to celebrate the entrepreneurial spirit, meet other Startup enthusiasts, and learn about and promote new companies, tools, technologies and concepts in the Startup arena. This year boasts more than 200+ events over the week of October 7-14. For more information, visit the Twin Cities Startup Week website.