Although we all hope to never be caught in an emergency situation, they do happen from time to time. See how a few of our incredible partners leveraged Kipsu to help increase communication and alleviate stress during some unexpected scenarios.
In 2017, the U.S. experienced several frightening natural disasters, many of which impacted one or more of Kipsu’s hotel partners. In one such example, Kipsu was employed at a hotel that was engulfed in the flames of a Canadian wildfire. Although the hotel team had been vigilant and had successfully evacuated all of their guests and team members, many of the guests’ belonging were left behind in the interest of safety and expediency. With the hotel empty and phone lines out of commission, the hotel reached out to Kipsu support, and together the teams crafted an automated message in response to any incoming guest messages that it was unsafe to return to the hotel and to direct guests to a website that offered updates and resources for those impacted by the fire.
Similarly, Kipsu partners with numerous hotels in Florida, Georgia, Texas, and the other affected areas of Hurricane Irma and Harvey, which slashed through most of the southern United States. To help guests navigate the storm’s intense winds and rains, many of these hotels employed Kipsu to provide storm updates and real-time evacuation statuses. As Kipsu connects staff to guest’s mobile devices, hotel teams were able reach out proactively to provide essential safety information even when phone lines were down or guests were offsite.
These are just a few on many stories our partners have shared with us here at Kipsu about times they used our text messaging service as a form of communication during emergency situations. Although we’d never wish these experiences on anyone, Kipsu is proud to work with the teams who played such a vital role in the positive outcomes of these stories and to have been able to assist them in even the smallest way.