Learn how the Staybridge Suites Orlando Lake Buena Vista uses texting to provide quick and effective service recovery.
The Staybridge Suites Orlando Lake Buena Vista has been using Kipsu as a tool to provide better service for almost five years. Kipsu interviewed, Diana Choy, Operations Manager, who recently joined the property, so we were able to get a fresh look on how the tool has improved guests’ experiences.
Instead of having to confront staff in person, guests’ can easily communicate through a channel that is a secure and safe space for them. “We can resolve the problem during the stay and not have a guest write a bad review because they didn’t inform the front desk."
Expert solution finding and top notch service recovery is one of the main reasons for the Staybridge Orlando LBV’s extremely high TripAdvisor scores and Kipsu is proud to be a part of that success. We enjoyed getting to learn about Diana’s first impressions on Kipsu and how it’s improved the team’s service recovery. Staybridge Suites Orlando Lake Buena Vista has been a long time partner of Kipsu and we’re excited for many more years to come.