The 10 Best Ways to Respond to a Negative Review

Just how do you go about responding to the reviews that are difficult to swallow? Take a look at the following hotels that are shining examples of responding to negative reviews with grace and decorum.

Mind-Blowing Statistics that Prove the Value of Texting for Service Brands

For the past few years, there has been a rising trend in the use of texting between companies and their customers.  Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition.  Here are some statistics that explain why texting could be the single most important tool contributing …

9 Ways to Wow Newlyweds at Your Hotel

We’ve all encountered either first or second-hand the stress of a wedding.  From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do.  So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than …

bot failures

10 Best Bot Blunders

From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …

The Changing Landscape for Enterprise B2C Messaging

Consumers have made it clear: for service interactions, digital messaging is the communication medium of the future. It’s more personal, more convenient, and more comfortable. Consumers already expect customer service interactions to take place in their preferred channels, and service brand leaders are scrambling to develop their strategies. Unfortunately, for many of these brands’ best customers, the strategy is too …