9 Ways to Wow Newlyweds at Your Hotel

We’ve all encountered either first or second-hand the stress of a wedding.  From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do.  So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than …

bot failures

10 Best Bot Blunders

From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …

The Changing Landscape for Enterprise B2C Messaging

Consumers have made it clear: for service interactions, digital messaging is the communication medium of the future. It’s more personal, more convenient, and more comfortable. Consumers already expect customer service interactions to take place in their preferred channels, and service brand leaders are scrambling to develop their strategies. Unfortunately, for many of these brands’ best customers, the strategy is too …

In the News: Successful Meetings

Quotes are taken from a recent article by Successful Meetings. View the original article here. Kipsu is utilized for meetings and events and hotels and conference centers around the globe. Take a look what one of our partners, Hilton Québec, had to say: “We first started using KIPSU at the front desk. Seeing how beneficial it was for our guests and daily …

Hospitality Highlight: Hilton Houston SW

As a Hilton property, the Houston Southwest always seeks to “Make it Right” with their guests. Saud and his team know that “Make it Right” means something different for every guest. Sometimes, it means texting well-wishes to guests in town to care for family and friends at the regional healthcare centers in the area. Other times, it means delivering Valentine’s …