We’ve all encountered either first or second-hand the stress of a wedding. From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do. So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than …
By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.
From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …
It’s no secret– the shopping center of 1960 is facing intense challenges here in 2017. We are all familiar with reports that up to 25% of shopping centers may close in the next 5 years, an oft-cited stat in endless news media obituaries of the “dying” shopping mall. While the reality is not so doom-and-gloom as this, shopper demands truly …
The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents …
Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children. Booking rooms can sometimes be confusing because it isn’t always clear how many people a room can accommodate. Make sure your hotel …
Consumers have made it clear: for service interactions, digital messaging is the communication medium of the future. It’s more personal, more convenient, and more comfortable. Consumers already expect customer service interactions to take place in their preferred channels, and service brand leaders are scrambling to develop their strategies. Unfortunately, for many of these brands’ best customers, the strategy is too …
When booking a hotel room, there are certain basic amenities most people expect will be available to them. 24-hour access to a gym or pool is not a surprise in most full-service hotels and is even starting to become standard at focused-service properties around the world. More recently, however, many hotels seem to be expanding beyond the standard gym and …
Quotes are taken from a recent article by Successful Meetings. View the original article here. Kipsu is utilized for meetings and events and hotels and conference centers around the globe. Take a look what one of our partners, Hilton Québec, had to say: “We first started using KIPSU at the front desk. Seeing how beneficial it was for our guests and daily …
As a Hilton property, the Houston Southwest always seeks to “Make it Right” with their guests. Saud and his team know that “Make it Right” means something different for every guest. Sometimes, it means texting well-wishes to guests in town to care for family and friends at the regional healthcare centers in the area. Other times, it means delivering Valentine’s …
