Just how do you go about responding to the reviews that are difficult to swallow? Take a look at the following hotels that are shining examples of responding to negative reviews with grace and decorum.
Accommodating Hearing-Impaired Hotel Guests
In case of emergencies, people who are able to hear tend to be able to rely on audible alarms to alert their attention. The deaf community, however, relies on visual alarms such as bright, blinking LED lights during emergencies.
Mind-Blowing Statistics that Prove the Value of Texting for Service Brands
For the past few years, there has been a rising trend in the use of texting between companies and their customers. Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition. Here are some statistics that explain why texting could be the single most important tool contributing …
9 Ways to Wow Newlyweds at Your Hotel
We’ve all encountered either first or second-hand the stress of a wedding. From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do. So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than …
Wingate Niagara Falls Hospitality Highlight
By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.
10 Best Bot Blunders
From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …
Mall of America®: Offering Guests Experiences, Not Just Shopping
It’s no secret– the shopping center of 1960 is facing intense challenges here in 2017. We are all familiar with reports that up to 25% of shopping centers may close in the next 5 years, an oft-cited stat in endless news media obituaries of the “dying” shopping mall. While the reality is not so doom-and-gloom as this, shopper demands truly …
Hospitality Highlight: Kellogg Hotel & Conference Center
The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents …
10 Tips for Providing Great Hospitality to Parents Traveling with Kids
Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children. Booking rooms can sometimes be confusing because it isn’t always clear how many people a room can accommodate. Make sure your hotel …
The Changing Landscape for Enterprise B2C Messaging
Consumers have made it clear: for service interactions, digital messaging is the communication medium of the future. It’s more personal, more convenient, and more comfortable. Consumers already expect customer service interactions to take place in their preferred channels, and service brand leaders are scrambling to develop their strategies. Unfortunately, for many of these brands’ best customers, the strategy is too …
