Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.
While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.
Many of the most successful technologies in the service space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide. Take a look at how digital messaging can fall into this space between traditional, human-centered service and forward-thinking, innovative technology.
Digital Messaging is a great way to stay connected to all of your consumers without the need for individual face time with every consumer.
With 2018 well-underway, we wanted to take a moment to highlight the amazing strides Kipsu has taken this year. With more users, more messages, and more guests served than ever before, Kipsu had one very impressive year (if we do say so ourselves).
Consumers have made it clear: for service interactions, digital messaging is the communication medium of the future. It’s more personal, more convenient, and more comfortable. Consumers already expect customer service interactions to take place in their preferred channels, and service brand leaders are scrambling to develop their strategies. Unfortunately, for many of these brands’ best customers, the strategy is too …