This lifelong predisposition of being somewhat of a service-snob played a role in leading me to co-found a software company that makes communication tools for helping high touch service organizations deliver amazing experiences through digital channels. I have been fortunate to have the opportunity to serve, and become a student of, some of the most well-known service brands in the world.
The 20 Year Perspective
About a year ago, I was stuck in a hotel room and happened to flip to the History Channel’s “The Men Who Built America”. It was a great docudrama focused on entrepreneurs like Rockefeller and Carnegie.