Explore ways to meet and exceed the high expectations of modern business travelers.
Today’s global business travel sector is flying high, projected to be a $1.6 trillion industry by 2020.
Mobile Key—The Pros and Cons of the Growing Hotel Tech Trend
Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.
Fake Online Reviews:
Are they Real?
…And what can you do about them? It’s happened to every hotel team since the moment reviews gained a presence online: a seething guest throws up a 1-star review and rants about a terrible experience they had onsite. He highlights every moment from check-in to check-out that wasn’t up to par, exposing flaws in his room, revealing in-room dining disasters, …
How the Hospitality Industry is “woke” to what Millennials are Looking for in a Hotel
It is no secret that modern-day travelers are becoming increasingly more savvy when it comes to finding a truly “local” experience. Not only do they want food, drinks, social spaces, and excursions to be local, but they want their hotels to be local as well.
“Instagram Worthy” Hotels: The Importance of Social Media Within the Hospitality Industry
The hospitality industry, specifically luxury and boutique hotels, is one of the industries that is gaining momentum in utilizing social media and influencers. Why? Potential guests are more likely to book a reservation after scrolling through a hotel’s beautiful social media feed.
“Local-Minded”: The Rise of Soft Brands in the Hospitality Industry
It is no secret that modern-day travelers are becoming increasingly more savvy when it comes to finding a truly “local” experience. Not only do they want food, drinks, social spaces, and excursions to be local, but they want their hotels to be local as well.
The Latest Trend in the Hotel Industry: Health and Wellness
When booking a hotel room, there are certain basic amenities most people expect will be available to them. 24-hour access to a gym or pool is not a surprise in most full-service hotels and is even starting to become standard at focused-service properties around the world. More recently, however, many hotels seem to be expanding beyond the standard gym and …
