As a Hilton property, the Houston Southwest always seeks to “Make it Right” with their guests. Saud and his team know that “Make it Right” means something different for every guest. Sometimes, it means texting well-wishes to guests in town to care for family and friends at the regional healthcare centers in the area. Other times, it means delivering Valentine’s …
A Little Love for Kipsu
Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites! Take a look: …But on the plus side, they offer great guest service – everything from answering questions to making dinner reservations to bringing housekeeping items (foam pillows!) …
Hospitality Highlight: Sanctuary Camelback Mountain Resort and Spa
Lead by their Director of Rooms, Shane Sarlo, the Sanctuary’s team focuses on building lasting relationship with guests that keep them coming back time and time again. “We take pride in our ability to anticipate guest needs and personalize every interaction to them specifically,” says Shane.
The Death of the Customer Satisfaction Survey
“Tell us how we did.” These five words have long been the standard for capturing, analyzing, and acting on customer experience feedback.
A Little Love for Kipsu- Focused Service
Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites!