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Tag Archive

Below you'll find a list of all posts that have been tagged as “hotel guest service”

Merry Christmas and Happy Hospitalidays!

Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.

hotel customer servicehotel guest service

Courtyard High Point Hospitality Highlight

Located in the “Home Furnishings Capital of the World,” the Courtyard High Point became one of Kipsu’s most active users within their first month.

Hospitality Highlighthotel customer servicehotel guest service

Baymont Mt. Pleasant Hospitality Highlight

By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.

Hospitality Highlighthotel customer servicehotel guest service

10 Tips to Improving Hotel Customer Service

Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.

hotel customer servicehotel guest service

The Hotel Grinnell: Still an Institution of Learning

Where some hotels would see this as a risky move, the Hotel Grinnell saw a pragmatic truth: no one uses room telephones anymore. They embraced the opportunity to modernize the way they connect with guests and started seeking out an alternative avenue.

Hospitality Highlighthotel customer servicehotel guest service

Mobile Key—The Pros and Cons of the Growing Hotel Tech Trend

Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.

hotel customer servicehotel guest servicehotel service recovery

Preventing Negative Reviews With Digital Messaging

While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.

hotel customer servicehotel guest service

Four Ways Digital Messaging Enhances Your Job

Many of the most successful technologies in the service space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide. Take a look at how digital messaging can fall into this space between traditional, human-centered service and forward-thinking, innovative technology.

hotel customer servicehotel guest servicehotel service recovery

Holiday Inn Sacramento Downtown Uses Kipsu to Go Above the Status Quo

Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.

Hospitality Highlighthotel guest service
Side view shot of a man's hands using smart phone in interior, rear view of business man hands busy using cell phone at office desk, young male student texting on phone sitting at wooden table

5 Ways to Personalize Digital Messaging

Digital Messaging is a great way to stay connected to all of your consumers without the need for individual face time with every consumer.

hotel customer servicehotel guest service
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Kipsu provides texting and web communication capabilities to customer-focused industries
with a focus on hotels, shopping, facilities management, transit, and healthcare.
100 S. 1ST STREET, NO. 583491, MINNEAPOLIS, MN, 55458 • +1 (612) 503-4000 Kipsu © 2021


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