Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.
Courtyard High Point Hospitality Highlight
Located in the “Home Furnishings Capital of the World,” the Courtyard High Point became one of Kipsu’s most active users within their first month.
Baymont Mt. Pleasant Hospitality Highlight
By replacing welcome phone calls with an unobtrusive welcome text message, the Baymont saw guest interaction increase dramatically. By opening a convenient and comfortable line of communication with guests, staff found they could give their guests more individualized attention and resolve guest issues in real-time.
10 Tips to Improving Hotel Customer Service
Want to go above and beyond with your guests? Here are 10 ways you can improve satisfaction and exceed guest expectations during their hotel stay.
The Hotel Grinnell: Still an Institution of Learning
Where some hotels would see this as a risky move, the Hotel Grinnell saw a pragmatic truth: no one uses room telephones anymore. They embraced the opportunity to modernize the way they connect with guests and started seeking out an alternative avenue.
Mobile Key—The Pros and Cons of the Growing Hotel Tech Trend
Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.
Preventing Negative Reviews With Digital Messaging
While you cannot prevent negative reviews from every happening, you can be proactive and communicate with guests while you have them in-house. This communication is vital for catching feedback and providing service recovery, if needed.
Four Ways Digital Messaging Enhances Your Job
Many of the most successful technologies in the service space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide. Take a look at how digital messaging can fall into this space between traditional, human-centered service and forward-thinking, innovative technology.
Holiday Inn Sacramento Downtown Uses Kipsu to Go Above the Status Quo
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
5 Ways to Personalize Digital Messaging
Digital Messaging is a great way to stay connected to all of your consumers without the need for individual face time with every consumer.
