Although the functionality goes by a few different names—Digital Key, Keyless Entry, Mobile Key—hotels around the globe are taking hold of this growing trend. In short, digital key functionality allows the guest to access their room (and other areas of the hotel that normally require a magnetized plastic key card) with their mobile device.
Four Ways Digital Messaging Enhances Your Job
Many of the most successful technologies in the service space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide. Take a look at how digital messaging can fall into this space between traditional, human-centered service and forward-thinking, innovative technology.
“It’s Not My Fault”: A Service Recovery Fallacy
Negative customer experiences will happen from time to time and it becomes all too easy for our front-line team members to sit back and think “This is not my fault”. But how do we encourage team-level responsibility and a solution-focused mindset?
Predictive Analytics in Hospitality
Predictive analytics is an emerging buzzword capturing a lot of attention (and a lot of dollars). Everyone is eager to leverage the vast amount of data that is accumulating every day to anticipate and predict the future needs of consumers in every industry. Taking a step away from typical predictive analytics techniques…
10 Best Bot Blunders
From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the …
A Little Love for Kipsu
Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites! Take a look: …But on the plus side, they offer great guest service – everything from answering questions to making dinner reservations to bringing housekeeping items (foam pillows!) …
The Death of the Customer Satisfaction Survey
“Tell us how we did.” These five words have long been the standard for capturing, analyzing, and acting on customer experience feedback.