The Metro Transit team is at an exciting time in their partnership with Kipsu. While they have been utilizing the service for over a year now, they have recently impemented Kipsu at their Transit Information Center. Learn how Kipsu has empowered their operations thus far, and plans for future stops on the route! The Metro Transit team currently utilizes Kipsu …
Westfield Mall “Elf” Answers Texts with Seasonal Cheer
Discover how Westfield malls are sprinkling some holiday magic using Kipsu with the “Ask the Elf” initiative The end of the year is an exciting time for shopping malls nationally, with Black Friday kicking off the busy season all the way through Christmas and New Years. More shoppers walk through the malls than usual, looking for the perfect gift for …
New Case Study: Kipsu + Extended Stay Hotels
The extended stay space is one of the fastest growing hotel segments in the hospitality industry, while also being one of the closest competitors to long-term stay alternatives like Airbnb. With this in mind, it is more crucial than ever for these hotels to keep guests satisfied with a consistent experience and superior customer service.
Shopping Highlight: Westfield Topanga & The Village
Westfield Topanga & The Village, located just north of Santa Monica in the beautiful foothills of Southern California, has been a Kipsu partner since 2013. Over the years, we have had the pleasure of partnering with their amazing team, helping them engage with their shoppers through texting and digital messaging.
The Changing Landscape for Enterprise B2C Messaging
Consumers have made it clear: for service interactions, digital messaging is the communication medium of the future. It’s more personal, more convenient, and more comfortable. Consumers already expect customer service interactions to take place in their preferred channels, and service brand leaders are scrambling to develop their strategies. Unfortunately, for many of these brands’ best customers, the strategy is too …
Rethinking The Motivation Behind Great Service
This lifelong predisposition of being somewhat of a service-snob played a role in leading me to co-found a software company that makes communication tools for helping high touch service organizations deliver amazing experiences through digital channels. I have been fortunate to have the opportunity to serve, and become a student of, some of the most well-known service brands in the world.
The 20 Year Perspective
About a year ago, I was stuck in a hotel room and happened to flip to the History Channel’s “The Men Who Built America”. It was a great docudrama focused on entrepreneurs like Rockefeller and Carnegie.