Case Study: Kipsu + Hampton Inn & Suites

The Hampton Inn & Suites Manteca found meaningful impact after implementing Kipsu's solution.

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Discover Kipsu's unique ability to impact all-suites hotels from day-to-day operations and long-term guest satisfaction.

Hampton Inn & Suites Manteca Case Study

An in-depth look at how a single property was able to extend its service network beyond the front desk and phone lines, capture feedback before a guest checks out, and dramatically boost online reviews.

Expect to Find:

  • A deep dive into how TripAdvisor's algorithm works
  • A look at how the Hampton Inn & Suites Manteca jumped from a 4.21 to a 4.88 on TripAdvisor six months after implementing Kipsu
  • Real guest testimonials on how text messaging impacts their stay
"To see our solution being leveraged by all types of properties in the industry—extended stay, full service, independent, etc.—highlights how guests wanting a high-touch experience is universal and hotel teams can realize tangible benefits in the process."

- Kris Eul, VP of Partnerships

Data Correlation Analysis
Discover the correlation between a hotel's TripAdvisor score and rank
Increased Engagement Methods
How the Hampton Inn & Suites Manteca was able to facilitate over 2,100 guest conversations in just a few months
How to Reduce Negative Reviews
See how the property eliminated 1-,2-, and 3- Star Reviews within six months of launching Kipsu

Creating the Home Away From Home

Our Solution

Kipsu empowers service leaders to build personal customer relationships through texting and other digital messaging channels. Our solution captures real-time feedback and encourages proactive, high-touch customer engagement, increasing guest loyalty and retention.

Our Promise

Excellent customer service is a defining element to our partners’ strategies and businesses, and they are often viewed as industry role models for their dedication to customer satisfaction. We strive to match this standard for excellence and ensure that each of our partners receives the same care and attention that they pass on to their customers on a daily basis.


Learn more about Kipsu's partnership with Hilton