Messaging for Hilton's All Suites Properties

Boost guest satisfaction and team efficiency with Kipsu's messaging solution designed for Hilton hotels.


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Only Approved Texting and Digital Messaging Provider for Elevate

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I have been working with Kipsu for two years at a Hampton Inn and a Home2 Suites. Our guests love the many ways they can reach out to us and it has allowed us to better take care of our guests. We get a number of texts from guests reaching out through the Hilton Honors App and it has given us an edge on anticipating their needs and exceeding their expectations. We are able to text confirmation numbers to guests, as well as when guest rooms are ready. Our guests love the instant communication that Kipsu brings, and we love how it lets us take better care of our guests."

Tina H. - Home2 Suites Roseville/Minneapolis

Learn how this Hampton Inn & Suites raised SALT scores by connecting with guests on Kipsu.

Meet Kipsu

Kipsu enables hotel staff to communicate with guests via text messaging. Guests can text with staff just as they would with family or friends, while staff respond from a "shared inbox" on a computer at the front desk. Guests appreciate the ease of using this familiar line of communication and our partners feel empowered to address their feedback in real-time.

Watch this quick video to better understand how Kipsu works!

Average SALT Impact 

Overall Service



+9.5%

Overall Experience



+9.4%

Helpfulness of Staff



+8.7%

Every key SALT metric saw a positive increase as a result of guests who engaged with Kipsu (dark blue) versus guests who didn't (light blue). 

The Suite Life of Hilton and Kipsu

The Hilton Annatole in Texas was one of Kipsu's very first partners. Since 2016, our relationship with Kipsu has grown to: 

1,600+ properties

More than 1,600 Hilton properties in 40 countries use Kipsu, including all domestic Hilton owned and managed properties.

30,000+ Hilton employees

Over 30,000 Hilton employees use Kipsu every day to connect with guests and optimize their teams.

12.3 million unique guest interactions

In 2019, more than 12.3 million unique guests interacted with Kipsu. 

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FAQs

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