High-Touch Service in a No-Touch Environment

Hilton properties around the globe are using Kipsu to maintain the health and safety of guests and staff through contactless communication without sacrificing great service.


Covid Crisis and Recovery in the Hospitality World

Read an overview of the impacts of the Covid-19 Crisis on hospitality and hospitality tech and what recovery might look like for the industry as a whole.

With all of these changes [due to COVID-19], we have an abundance of information that needs to be communicated to our guests. That’s where Kipsu serves us well. We are using Kipsu to communicate information where in the past we would have printed and distributed letters to all guest rooms.

Linda DeWalt
Home2 Suites by Hilton North Charleston
a text conversation at a contactless hotel due to covid-19

Ensure your guests stay informed and up-to-date without ever stopping by the front desk or picking up the in-room phone.

  • New Protocol Communication
  • Package Delivery
  • Housekeeping Coordination
  • Kitchen Needs & Appliances
  • Outside Food Pick Up & Delivery
  • Social Distance Maintenance Coordination
  • Room Change Coordination
  • Outdoor Exercise Directions & Amenity Sharing
  • No-Contact Check-Out
  • Remotely Confirm Check-Out

Go Paperless

Digitally deliver new COVID-19/sanitation protocol documents, menus, and more directly to your guests. Eliminate non-cleanable services within the room without eliminating important information your guests need to see.
attaching documents about covid-19 sanitation to a text conversation at a contactless hotel
a hotel team member and a guest talking about contactless maintenance requests due to covid-19

Connect Beyond the Hotel

Connect with guests seamlessly and easily even when they are away from the hotel, at work, or elsewhere. Confirming a guest has left the room for the day helps maintain social distancing for maintenance, cleaning, and other services.

Avoid Lobby Congestion

Notify guests of package or food delivery, enable guests to request amenities remotely, and allow express digital check out to streamline lobby traffic and avoid guests congregating in public spaces.
a hotel team member telling a guest about a package at a contactless hotel due to covid-19

Learn more about digital service as part of the “new normal” of hospitality.

Connect with a Team Member