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Elevate
YOUR GUEST ENGAGEMENT


Request a Conversation

Only Approved Texting and Digital Messaging Provider for Elevate

Only Approved Texting and Digital
Messaging Provider forElevate

Human Service through Digital Channels

Kipsu is rooted in a simple, yet profound goal:

Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships, and ultimately making every step of the customer journey a "perfect 10".

Human Service
through Digital Channels

Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships, and ultimately making every step of the customer journey a "perfect 10".

Kipsu works with 1,500+ Hilton properties across all service levels.

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Kipsu works with 1,500+ Hilton properties across all service levels.

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Capture Feedback Before Check-Out


Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.

Average SALT Improvements by Hilton Teams Leveraging Kipsu:

 

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Overall experience across service levels

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Overall service across service levels

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Helpfulness of staff across service levels

Capture Feedback
Before Check-Out

Because connecting via SMS is low-stakes and convenient, guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.

 


Average SALT Improvements by Hilton Teams Leveraging Kipsu

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Overall experience across service levels

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Overall service across service levels

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Helpfulness of staff across service levels

"I’ve partnered with Kipsu at three Hilton managed properties and the results have been phenomenal. Guests experience a higher level of personalized service and convenience while team members enjoy streamlined communication and efficiency. Kipsu is able to be customized to fit the needs of any hotel and they regularly update and enhance their service. The Kipsu support team is engaged, curious, solution-focused, and helpful in sharing practices between hotels. Kipsu is a no-brainer enhancement with proven and measureable results."

"Since partnering with Kipsu in 2017, our service scores and overall guest experience scores have skyrocketed! Our guests really enjoy having the option to text for amenities and requests. When there is an issue, guests seem more comfortable texting to get a resolution. The Kipsu customer support team provides ample training and is always available should we have questions or issues. They tailored our system to fit our property and we have the opportunity to customize messages for events and special circumstances. Thanks Kipsu team!"

"I have been working with Kipsu for two years at a Hampton Inn and a Home2 Suites. Our guests love the many ways they can reach out to us and it has allowed us to better take care of them. We get a number of texts from guests reaching out through the Hilton Honors App and it gives us an edge on anticipating their needs and exceeding their expectations. We are able to text confirmation numbers to guests, as well as when guest rooms are ready. Our guests love the instant communication that Kipsu brings, and we love how it lets us take better care of our guests."

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Ryan Tomm | Director of Rooms

Hilton Austin

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Stephanie Pomeroy | Front Office Supervisor

Hampton Inn & Suites Tulsa Downtown
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Tina Harpke | General Manager

Home2 Suites by Hilton Roseville/Minneapolis



Extend Service Beyond Check-In

Kipsu is proud to partner with Hilton as its preferred vendor for text and digital messaging. Hundreds of Hilton properties around the globe use Kipsu, which has fostered more than ten million conversations to date. With Kipsu, hotel teams can catch and act on potentially negative feedback during a guest's stay while elevating their experience. 

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The Omni-Channel Approach

Kipsu integrates with nearly a dozen messaging channels beyond SMS and texting so hotel service teams can maximize their reach through guests' preferred platforms. 

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Extend Service Beyond Check-In

Kipsu is proud to partner with Hilton as its preferred vendor for text and digital messaging. Hundreds of Hilton properties around the globe use Kipsu, which has fostered more than ten million conversations to date. With Kipsu, hotel teams can catch and act on potentially negative feedback during a guest's stay while elevating their experience. 

 

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The Omni-Channel Approach

Kipsu integrates with nearly a dozen messaging channels beyond SMS and texting so hotel service teams can maximize their reach through guests' preferred platforms. 

Kipsu integrates with nearly a dozen messaging channels beyond SMS and texting so hotel service teams can maximize their reach through guests' preferred platforms. 

Kipsu integrates with nearly a dozen messaging channels beyond SMS and texting so hotel service teams can maximize their reach through guests' preferred platforms. 

Kipsu integrates with nearly a dozen messaging channels beyond SMS and texting so hotel service teams can maximize their reach through guests' preferred platforms. 

Kipsu integrates with nearly a dozen messaging channels beyond SMS and texting so hotel service teams can maximize their reach through guests' preferred platforms. 

Kipsu integrates with nearly a dozen messaging channels beyond SMS and texting so hotel service teams can maximize their reach through guests' preferred platforms. 

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Connect through the Hilton Honors App

Connect through the Honors App

Kipsu's messaging platform enables you to connect with your most loyal guests directly through the Hilton Honors mobile app. Guests will see a "Message Hotel" option for a limited time before and after their stay to capture pre-arrival inquiries and post-stay questions like lost and found. Hotel team members can reply through Kipsu's dashboard like any other conversation with guests. 

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WiFi Live Web Chat

Kipsu offers the ability to feature a fully branded Web Chat inside your hotel's WiFi landing page, expanding the breadth of communication channels offered to guests. Conversations that begin on the web can seamlessly transition to SMS with an option to "Continue on Mobile." 

Kipsu's messaging platform enables you to connect with your most loyal guests directly through the Hilton honors mobile app. Guests will see a "Message Hotel" option for a limited time before and after their stay to capture pre-arrival inquiries and post-stay questions like lost and found. Hotel team members can reply through Kipsu's dashboard like any other conversation with guests. 

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WiFi Landing Page Live Web Chat

Kipsu offers the ability to feature a fully branded Web Chat inside your hotel's WiFi landing page, expanding the breadth of communication channels offered to guests. Conversations that begin on the web can seamlessly transition to SMS with an option to "Continue on Mobile."

Kipsu offers the ability to feature a fully branded Web Chat inside your hotel's WiFi landing page, expanding the breadth of communication channels offered to guests. Conversations that begin on the web can seamlessly transition to SMS with an option to "Continue on Mobile." 

 

Kipsu offers the ability to feature a fully branded Web Chat inside your hotel's WiFi landing page, expanding the breadth of communication channels offered to guests. Conversations that begin on the web can seamlessly transition to SMS with an option to "Continue on Mobile." 

 
 

Kipsu Interfaces with your Operating Systems


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Kipsu Interfaces with your Operating Systems

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Get Started or Get More Info!

Add your info to the form below and a Kipsu team member will reach out within 24 hours to touch base.
 
 

Learn more about how the Hilton Houston SW leverages Kipsu to help fulfill their "Make it Right" motto, providing guests with a top-notch, personalized experience.


FAQ

Have questions? Reach out or view frequently asked questions below.