YOUR GUEST ENGAGEMENT

The Only Approved Texting and Digital Messaging Provider for Elevate

Capture Feedback Before Check-Out

Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.

Average SALT Improvements by Hilton Teams Leveraging Kipsu:

Kipsu Impact on Hilton Hotels Service Experience

Overall experience across service levels

Kipsu impact on service for Hilton Hotels

Overall service across service levels

Kipsu impact on Hilton staff helpfulness

Helpfulness of staff across service levels

Kipsu works with 1,500+ Hilton properties across all service levels.

Get Started or Get More Info!

Add your info to the form below and a Kipsu team member will reach out within 24 hours to touch base.

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Hilton and Kipsu's partnership goes beyond SALT scores. Learn more about using Kipsu at a Hilton branded property.

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FAQ

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Kipsu is the standalone leader in Real Time Engagement, enabling service-driven hoteliers to build relationships with their guests using texting, live web chat, and social messaging without any download or installation. These familiar and frictionless channels allow service professionals to respond to questions and address concerns, resulting in higher guest satisfaction and efficient service delivery.