The Only Approved Texting and Digital Messaging Provider for
Capture Feedback Before Check-Out
Connecting via SMS is low-stakes and convenient, so guests are more comfortable speaking up about ways their experience could be made better, providing hotel staff with actionable feedback while guests are still on property. By unearthing and addressing previously unshared critiques, teams using Kipsu can turn around guest opinion before reviews land on SALT or TripAdvisor.
Average SALT Improvements by Hilton Teams Leveraging Kipsu:
Overall experience across service levels
Overall service across service levels
Helpfulness of staff across service levels
Kipsu works with 1,500+ Hilton properties across all service levels.
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Hilton and Kipsu's partnership goes beyond SALT scores. Learn more about using Kipsu at a Hilton branded property.
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