Messaging for Holiday Inn and Holiday Inn Express

Boost guest satisfaction and team efficiency with Kipsu's messaging solution.

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Recommended Texting and Digital Messaging Provider for IHG Properties

Not only is it a nice gesture in general, it’s also a way for the guest to save the number and use it as a line of communication if needed"

- Mary Gilbert, Front Office Manager

Learn how Kipsu can help boost your properties guest satisfaction scores!

Meet Kipsu

Kipsu enables hotel staff to communicate with guests via text messaging. Guests can text with staff just as they would with family or friends, while staff respond from a "shared inbox" on a computer at the front desk. Guests appreciate the ease of using this familiar line of communication and our partners feel empowered to address their feedback in real-time.

Watch this quick video to better understand how Kipsu works!

Average Brand Survey Impacts

Overall Service


Overall Experience


Helpfulness of Staff


Every key survey metric saw a positive increase as a result of guests who engaged with Kipsu (dark blue) versus guests who didn't (light blue). 

Kipsu + Quore Connector

Kipsu integrates with Quore so your team can create, edit, and view tickets directly from conversations with guests. 

The smart choice for Holiday Inn & Holiday Inn Express

160+ IHG properties

More than 160+ hotel teams from IHG including the entire Kimpton brand are currently using Kipsu today. 

55,000+ hotel employees

Over 55,000 hotel employees use Kipsu every day to connect with guests and optimize their teams.

12.3 million unique guest interactions

Annually, more than 12.3 million unique guests interacted with Kipsu. 


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Learn more about the benefits of Kipsu


Have questions? Feel free to reach out and we'd be happy to help. Otherwise, take a look below!