Kipsu supports leading hoteliers with international portfolios of 5,000+ properties, all the way down to single properties managed by private property owners, and everything in between and is the industry leader and pioneer in Real-Time Engagement.
Kipsu has enabled over 34 million digital messages between staff and guests.
By expanding guest interactions beyond the front desk and ensuring seamless communication, Kipsu boosts guests satisfaction and ultimately drives improvement in online and brand survey scores.
Easy for Guests
Digital messaging reduces guest anxiety to voice questions and concerns and give guests an easy way to contact you before, during, and after their stay.
Easy for Staff
Kipsu helps route front desk calls and traffic toward messaging, a slower-paced and lower-stress communication channel.
The high-touch and familiar nature of text messaging makes guest feel well-cared for. Kipsu also helps unearth potentially negative reviews before they reach the web.
Leverage Kipsu Across Multiple Departments
Boost Online and Brand Survey Scores
Guests are not the only ones that see the results of Kipsu. Surveys scores, online, ratings, and overall customer satisfaction demonstrates how Kipsu also benefits the property.
Improve Guest Satisfaction
The Text Service is Great!
"About ah hour after we checked in I received a text from Cassandra (that very helpful nice young lady that checked us in). The text was checking to see how our room was and to let us know that she was available and to just text her if we needed anything!!!! Thank you for training you're staff great customer service! You should be very proud of your staff (and yourself for obviously rolling out great customer service)."
"The service is superior. Just send a text message for whatever you need and someone is there within a few minutes. All of the staff are friendly, treating every guest to true southern hospitality. The food is ridiculously good, too! We have been all over the world and stayed in 5 star resorts and this place by far is the best!"
Very Courteous Staff
"From the time I arrived at the front desk, to the moment I checked out, the hotel staff showed genuine kindness. They even sent a non-intrusive text message to check on my stay. When I replied that all was well, they were quick to respond that they were glad and that they were there if I needed anything. Great sustomer service! Clearn and fresh smelling room with perfect termerature control."