Take Guest Experience to the Next Level
Hoteliers in 40+ countries use Kipsu to catch actionable feedback, boost satisfaction, and delight guests through text messaging, web chat, and social messaging.
Take Guest Experience to the Next Level
Hoteliers in 40+ countries use Kipsu to catch actionable feedback, boost satisfaction, and delight guests through text messaging, web chat, and social messaging.
How Kipsu Works
How Kipsu Works
Working with over 2,700 properties, management groups, and brands, Kipsu's solution gives hotels an organized and intuitive way to communicate with guests via messaging. Team members can delegate, prioritize, and respond to guest messages from a unified inbox on any device.
Human Service Through Digital Channels
Research shows that guests are not impressed by chatbots. Kipsu's singular focus is to facilitate real human interaction between staff and guests, avoiding unnecessary blunders caused by automated messaging and chatbots. Kipsu elevates service professionals to the center of the guest experience.
Easy for Guests
Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay.
Easy for Staff
Kipsu helps route front desk calls and traffic toward messaging, allowing staff to better prioritize and delegate guest requests.
Effective for Management
Powerful analytics tools allow managers and owners to see trends in guest requests, response statistics by department and property, and understand areas for improvement.
Improves Scores
Messaging gives guests an easy, low-stakes, way to voice questions and concerns in the moment, giving your team actionable feedback to improve the guest experience.
Easy for Guests
Digital messaging reduces guest anxiety to speak up about their stay while providing an easy way to contact you before, during, and after their stay.
Easy for Staff
Kipsu helps route front desk calls and traffic toward messaging, allowing staff to better prioritize and delegate guest requests.
Effective for Management
Powerful analytics tools allow managers and owners to see trends in guest requests, response statistics by department and property, and understand areas for improvement.
Improves Scores
Messaging gives guests an easy, low-stakes way to voice questions and concerns in the moment, giving your team actionable feedback to improve the guest experience.
Kipsu Features
Capture Actionable Feedback
Receive any criticism or kudos while your guest is still on property and perform service recovery if needed.
Housekeeping Requests
Instead of calling or coming to the front desk, let guests message you for turndown service or general housekeeping requests.
Concierge
Take dinner reservation requests, answer general questions, and more—all through Kipsu's solution.
Valet and Transportation
Guests can message their valet number so their vehicle is ready or coordinate airport shuttle rides from their phone.
Group Management
Let an entire conference, wedding party, or sports team know about schedule changes or updates with just a few clicks.
Pending Rooms and Express Departure
Notify guests when their room is ready with a quick message and make checkout effortless by sending folios through text.
Kipsu Features
Capture Actionable Feedback
Receive any criticism or kudos while your guest is still on property and perform service recovery if needed.
Concierge
Take dinner reservation requests, answer general questions, and more—all through Kipsu's solution.
Group Management
Let an entire conference, wedding party, or sports team know about schedule changes or updates with just a few clicks.
Housekeeping Requests
Instead of calling or coming to the front desk, let guests message you for turndown service or general housekeeping requests.
Valet
Guests can message their valet number to get their vehicle ready or coordinate airport shuttle rides from their phone.
Pending Rooms and Express Departure
Notify guests when their room is ready with a quick message and make checkout effortless by sending folios through text.
Designed for All Service Levels
Properties of all sizes and service levels use Kipsu to meet their service goals. Read on to learn about specific partner properties' experiences with Kipsu.
Designed for All Service Levels
Properties of all sizes and service levels use Kipsu to meet their service goals. Read on to learn about specific properties' experiences with Kipsu.
Improve Guest Satisfaction
Take a look at actual reviews from guests of Kipsu partner properties illustrating the positive effect of our texting solution.
"The Text Service is Great!"
"About an hour after we checked in I received a text from Cassandra (that very helpful nice young lady that checked us in). The text was checking to see how our room was and to let us know that she was available and to just text her if we needed anything! Thank you for training you're staff [with] great customer service! You should be very proud of your staff (and yourself for obviously rolling out great customer service)."
"Spectacular Stay"
"The service is superior. Just send a text message for whatever you need and someone is there within a few minutes. All of the staff are friendly, treating every guest to true southern hospitality. The food is ridiculously good, too! We have been all over the world and stayed in 5 star resorts and this place by far is the best!"
"Very Courteous Staff"
"From the time I arrived at the front desk, to the moment I checked out, the hotel staff showed genuine kindness. They even sent a non-intrusive text message to check on my stay. When I replied that all was well, they were quick to respond that they were glad and that they were there if I needed anything. Great sustomer service! Clearn and fresh smelling room with perfect termerature control."
Improve Guest Satisfaction
Take a look at actual reviews from guests of Kipsu partner properties illustrating the positive effect of our texting solution.
"The Text Service is Great!"
"About ah hour after we checked in I received a text from Cassandra (that very helpful nice young lady that checked us in). The text was checking to see how our room was and to let us know that she was available and to just text her if we needed anything! Thank you for training you're staff [with] great customer service! You should be very proud of your staff (and yourself for obviously rolling out great customer service)."
"Spectacular Stay"
"The service is superior. Just send a text message for whatever you need and someone is there within a few minutes. All of the staff are friendly, treating every guest to true southern hospitality. The food is ridiculously good, too! We have been all over the world and stayed in 5 star resorts and this place by far is the best!"
"Very Courteous Staff"
"From the time I arrived at the front desk, to the moment I checked out, the hotel staff showed genuine kindness. They even sent a non-intrusive text message to check on my stay. When I replied that all was well, they were quick to respond that they were glad and that they were there if I needed anything. Great sustomer service! Clearn and fresh smelling room with perfect termerature control."
The only approved messaging provider for Hilton
Kipsu works with more than 1,400 Hilton properties across all service levels, including all Hilton owned-and-managed properties.
After implementing Kipsu, Hilton properties report as much as 11% lifts in brand survey scores. Hilton properties are able to connect Kipsu to OnQ, integrate with the Honors loyalty app, and message guests across several channels.
Partner Case Studies
Kipsu + Hospitality Management Groups
Kipsu + Extended Stay Properties
Kipsu + European Hotels
Engage with your Guests in Real-Time
Engage with your Guests in Real-Time
FAQs
Kipsu is the standalone leader in Real-Time Engagement, enabling service-driven hoteliers to build relationships with guests through messaging. The familiar and convenient use of messaging allows service professionals to respond to questions and address guest concerns personally, resulting in higher guest satisfaction and efficient service delivery.
Yes! Kipsu is in 40+ countries. Reach out and let us know your location. We're happy to talk with you about your options.
Not at all! Kipsu is designed to seamlessly fit your current team and service model. Generally, teams see a reduction in front desk traffic and phone calls, streamlining operations.
Nope! As a web-based platform, Kipsu does not require any hardware or software installation. Kipsu also does not require guests to download an app in order to engage with your staff. They can simply communicate via text messaging or other messaging apps they already use.
Beyond SMS messaging, Kipsu allows your staff and guests to communicate via live web chat, Apple Business Chat, social messengers, in-app messaging, and more. All messages flow through a single shared dashboard. Find out more by checking out what channels are supported by Kipsu.
