We believe in empowering people to make connections and cultivate relationships. Kipsu helps 2,500+ hotels worldwide in their pursuit to deliver the highest quality customer service by opening messaging channels to meet guests where they already are. We believe it's a solution that speaks for itself, so we figured, why not let it?
Kipsu in Action
Below are actual conversations between guests and front desk agents.
The Marquette Hotel, Curio Collection by Hilton
in Downtown Minneapolis on Staying Connected:
Some people don't want to take the time to pick up the phone and call the front desk so we're able to respond very quickly. We like to just make sure that we have really personalized connections with all of our guests and that we are always putting a smile on their faces." -Drake Maxwell, Front Office Manager
Real TripAdvisor Reviews
Real TripAdvisor Reviews
The front desk was very welcoming and helpful, even making arrangements for an additional nights stay via text messaging!"
I've never been to a resort where I've been accommodated to my disability. I can't answer the phone so they have a [service] I can text to if I want to book something or go to the gym, spa, pool, or restaurant."
I received several text messages inquiring about our stay and to please let them know if we needed anything. The customer service was outstanding!"
You can be anywhere, send them a text asking for a dinner recommendation or car pick up, and they respond immediately.
Upon checkin we were sent a text message to establish communication should we need anything. Within the first few hours, we had locked ourselves out. One quick text and within minutes someone came to let us in. So efficient!"
The texting [service] they had was fantastic and made it easy to request food suggestions!"
Check in was super easy. Got 2 or 3 texts during our stay (3 nights) checking in on us (seriously, who does that?!) AWESOME!"
Service is impeccable where all of our needs were met, promptly. I especially liked how I could communicate with the resort via text message!"
I loved the text message system. If I needed anything or had questions, I simply sent a text and within seconds my concerns were addressed and most importantly RESOLVED!"
The concierge were great and very helpful! They texted me throughout my visit to make sure everything was ok and if I had questions. I would just text them and they would respond promptly-amazing."
When you check in, you will receive a text shortly from the staff asking if you need anything. You can text for basically anything you want during your stay-bucket for ice, golf cart ride to pool, restaurant recs around town, etc. We asked the concierge for dinner recommendations our first night, and she steered us to the perfect place!"
Don't Take Our Word for It
Watch two of our partner properties speak to how Kipsu elevates their service.
Hilton Waikoloa Village in Hawaii on Putting Guests First:
It is about getting to know the guests, getting to know why they are here, really understanding that, and then going that extra step to really exceed their expectations. Guests tell us how much they love the concierge texting service. It really does give guests that added luxury of being able to reach out to us in a different way. Wherever they are, as long as they have their cell phones, they are able to get a hold of our team and get the things they need." -Matthew Lane, Director of Front Office Operations
General Manager and Hospitality Highlights
We're fortunate to work with some of the world's premier properties and most accomplished hospitality professionals. We regularly highlight our partners and their work on our blog.
Working with Kipsu
Just a few quotes from our partners describing their experience working with our Customer Support and Success team.
Most helpful, proficient, efficient, and effective service! Thank you for making it a pleasure to work with you!"
Aloha, I received a prompt, helpful, and friendly response as always! Mahalo!"
Paul was very hard working, diligent, and polite in his efforts. A pleasure. Great Support Team at Kipsu!"
I appreciate Kipsu's consistency of providing good, friendly support. Thanks so much!"
Ashley was amazing. She responded quickly, resolved the issue immediately, and we could not be more satisfied. Thank you!"
Excellent and very timely! You remain the best support I have ever encountered through any program!"
I am always satisfied with everyone at Kipsu support! They go above and beyond and are always a pleasure to work with! Keep up the good work!"
Y'all helped us so quick! And double checking with us was awesome, normally a lot of tech support takes forever, but y'all made sure to get things done fast!"
Loved every bit of my support experience!"
Sarah was incredibly quick to respond to me and my questions and concerns. She was informative and offered several solutions to my issue. Very well informed and great to deal with!"
Rachel was terrific and went above and beyond with assisting me in creating great verbiage for my template. Thanks Rachel! You just rocked my concierge desk!"