Shopping center operators around the globe partner with Kipsu to tap into the power of SMS/texting, web chat, and social messaging for service enhancement.
Guests no longer go to malls just to shop at a department store, dine at the food court, then go home after. People are looking for an experience. They want someone who is helpful in personalization, telling them about new events and activities or new store openings.
The Omni-Channel Approach
Although SMS texting is at the core of Kipsu's platform, Kipsu integrates with nearly a dozen messaging channels. This multi-faceted approach maximizes the reach of centers' service teams, extending digital services to guests regardless of device or preferred channel. Kipsu's omni-channel approach helps teams engage with guests of every demographic and at every stage of the journey.