Extend Service

Through digital messaging, channels, and devices.

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All team members can see and respond to incoming messages from a shared user interface.

Years of experience

40+

Countries live with Kipsu

2.7K+

Sites and brands using Kipsu

30K

Active users

75M

Messages processed each year

All team members can see and respond to incoming messages from a shared user interface.

Years of experience

40+

Countries live with Kipsu

2.7K+

Sites and brands using Kipsu

30K

Active users

75M

Messages processed each year

Extend Service Digitally

Kipsu provides service leaders the power to enhance their current service model by integrating texting and digital messaging options.

Boost Engagement

Digital messaging offers a private and personal way to connect with your team- even in sensitive situations.

Capture Real-Time Feedback

Kipsu allows you to answer questions, address concerns, and ultimately capture feedback before it reaches the public space or appears in a survey.

Extend Service Digitally

Kipsu provides service leaders the power to enhance their current service model by integrating texting and digital messaging options.

Boost Engagement

Digital messaging offers a private and personal way to connect with your team- even in sensitive situations.

Capture Real-Time Feedback

Kipsu allows you to answer questions, address concerns, and ultimately capture feedback before it reaches the public space or appears in a survey.

Key Differentiators

Reporting & Analytics

Kipsu's reporting capabilities show your team's performance on the tool, while capturing data from thousands of guest interactions to build a rich database of common requests and potential pain points.

Web-Based Platform

Kipsu does not require any hardware or software installation. In addition, guests do not have to download anything to message your staff!

Internal Team Communication

Kipsu connects with most major PMS providers, making messaging a seamless part of your staff's daily routine.

PMS Connectors

Team group messaging functionality allows your team to communicate in real-time to ensure all guest requests are completed.

Staff-Facing Mobile App

For staff not behind the front desk, simply download the Kipsu mobile app to message with guests from any mobile device.

Personal Service through Digital Channels

Kipsu also empowers your team to take the personalized and high-touch service they offer today through face-to-face customer interactions and extend that same service digitally. Kipsu enables guests to message with your team just as they would with friends and family- no download required.

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Meet Customers Where They Are

Although SMS/texting is at the core of Kipsu's platform, Kipsu integrates with nearly a dozen messaging channels. This multi-faceted approach maximizes the reach of the your service teams, extending digital services to guests regardless of device or preferred channel.

Personal Service through Digital Channels

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Meet Customers Where They Are

Security, TCPA, and GDPR

Kipsu offers industry-leading security and personal data protection. With full TCPA and GDPR compliance incorporated into not only Kipsu's software platform, but also into our individualized training process.

Security, TCPA, and GDPR

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