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Discover how Kipsu partners with portfolios of all sizes to revitalize guest engagement and boost satisfaction scores.
Case Study
Management groups who leverage Kipsu at the property level see a significant boost in satisfaction score and higher overall NPS, regardless of the portfolio's size, branding, or demographic.
In this case study:
- An in-depth look at a diverse hospitality portfolio
- Impacts on online reviews including overall score and score distribution
- Unsolicited online reviews that specifically mention the Kipsu service
Our Solution
Kipsu empowers service leaders to build personal customer relationships through texting and other digital messaging channels. Our solution captures real-time feedback and encourages proactive, high-touch customer engagement, increasing guest loyalty and retention.
As a pioneer in the Real Time Engagement—or RTE—category, Kipsu enables service leaders to manage their digital relationships with customers across an array of digital channels, including text, over-the-top and social messaging, as well as integrated in-app engagement channels.
Seamless Implementation
Our customizable piloting process creates a seamless implementation that serves your needs and timeline. We work with each of our partners to find the system that is the best fit for their portfolio.
Hands-On Support
Not only does Kipsu provide comprehensive training prior to launching, but we also equip teams with 24-hour support and on-going strategic guidance. Our Minneapolis-based team is always here to help with every problem or question. Your success is our success.
Experience True Partnership
Each individual property using Kipsu becomes a member of our community. We work directly with each of our teams to assure they reach their unique goals—learning, growing, and improving together.
Across All Service Levels
Kipsu configures to your property’s individual needs. Whether your portfolio mix consists of full or select-service properties, our solution empowers staff to operationalize the nuances of their property through guests’ preferred channel of text messaging.
Across the Entire Globe
A single solution that enables international standardization balanced with localized features based on your messaging preferences and integration needs.
Across All Brands & Portfolio Sizes
Kipsu supports your portfolio, whether it’s five or 500+ properties, and everything in between. Based on your needs, you are able to modify features and settings according to existing brand policies, values, and procedures.
