Kipsu for
Transit Leaders

Transit Center operators partner with Kipsu to tap into the power of SMS/texting, web chat, and social messaging for service enhancement

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Kipsu + Transit Centers

Transit Agencies across the map are using Kipsu to become more customer-centric and more efficient. Kipsu has the ability to connect transit operators and riders in real time through multiple digital messaging channels. Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to engage with riders more easily, unearthing more service issues and increasing rider satisfaction. With Kipsu, transit agencies are ride alongside their consumers for the entire journey, from trip planning, to safety and security, to general inquiries and feedback.


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Improve Rider Relations in Real Time

Kipsu pioneered the use of text messaging as a new business-to-consumer channel and has since helped thousands of brands engage with customers through digital channels. Kipsu enables teams to meet their patrons where they are, which is especially crucial for transit teams. Guest service agents are able to quickly and efficiently answer questions and address concerns in real-time, improving rider relations and elevating the agency's reputation in the community.

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Documentation and Analytics

Through digital messaging, transit centers are able to document and record every guest interaction to build a rich database of common requests and potential pain points. Using this data, agencies are able to better anticipate guest needs, act on new service opportunities, and more intelligently staff response teams to reduce costs.

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The Omni-Channel Approach

Although SMS texting is at the core of Kipsu's platform, Kipsu integrates with nearly a dozen messaging channels. This multi-faceted approach maximizes the reach of transit service teams, extending digital services to guests regardless of device or preferred channel. Kipsu's omni-channel approach helps teams engage with passengers of every demographic and at every stage of the journey, all while decreasing the volume of phone calls.

Connect In-the-Moment

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Kipsu pioneered the use of text messaging as a new business-to-consumer channel and has since helped thousands of brands engage with customers through digital channels. Kipsu enables teams to meet passengers where they are, regardless of the proximity from a help desk or service agent. Guest services teams are able to quickly and efficiently answer questions and address concerns in real-time, all while allowing visitors to stay focused on the task at hand- getting to their flight and enjoying their trip.

Documentation and Analytics

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Through digital messaging, airports are able to document and record every guest interactions to build a rich database of common requests and potential pain points. Using this data, centers are able to better anticipate guest needs and act on new service opportunities.
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Flexible Deployment Model Spanning Mobile and Desktop

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Kipsu leverages powerful conversation tools and AI to engage with more guests with fewer resources. Through an intuitive and comprehensive smart inbox that is available via mobile or desktop, front-line teams are able to address messages, label conversations, and route requests to other departments and teams. With features designed to provide high-touch service as efficiently as possible, even the busiest teams can tackle incoming messages in a timely manner.

Common Use Cases

Wayfinding and Routes

Cleanliness and Maintenance

Feedback

Personal Safety/Security

General Questions

Accessibility Requests


"It is the whole reason we are here, interacting and understanding the customer experience all the way through their journey, so that was our perspective and that aligned really well with what Kipsu has brought to the table."

-Ben Rajkowski, Assistant Manager, Metro Transit Information Center

Find out more about how Metro Transit utilizes Kipsu for improving daily operations and connecting with their riders to ensure a positive customer journey.


Connect with our Team

If you would like to chat about how Kipsu might work for your team or would simply like a little more information, fill out the form to the right and we will respond to you within 24 hours.
(if United States or Canada)